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Islandermall.com Help & Information

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There were 3 articles found in this category:
  1. questionHow long does it take before a refund/credit actually appears on my credit/debit card?
    Normally, it takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. However, because we operate internationally, some banks take longer to process credits and this may take longer for it to appear on your ...

  2. questionThe courier company has returned my order/package. What happens now?
    Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid (only if the error was ours). If you paid via bank deposit or money order you will receive a mall credit for the full amount.

  3. questionHow do refunds/credits work and when is it applid?
    Most credits will be charged back to the original method of payment within the refund period. However, Bank Deposits cannot be refunded at this time. However, a mall credit will be applied and you can check your account online at anytime.