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There were 13 articles found in this category:
 How do I know that my information and transaction is secure?
Your online safety is most important to us. Islandermall.com maintains the highest standard of Internet information security. We use Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 6.0 or later as well as other popula ...
- Why do you charge small amounts to my credit card?
This is another method for us to reduce fraud. If at anytime, we require validation of your credit card, or our risk department flags the order we will perform the following steps:- We will contact you indicating that we will be conducting additional security checks on your order. Once you agree ...
- What if I don't want to send my payment information over the Internet?
If you don't want to send your credit or debit card number over the Internet, during the checkout stage you can choose Bank Deposit or International Wire. We are working on setting up a hotline number where you can call in your order. However, there will be an additional $5.00 fee for call in or ...
- How can I pay for my items?
DETAILS AND INSTRUCTIONS AVAILABLE AT CHECKOUT. YOU CAN PAY SECURELY WITH/BY:- Your Moneybookers Account. See Tutorial & more info. Tip: You can wire money from your home bank. Bank Deposit. TnT Only. Account Details provided upon checkout. See How to Shop Online. LayAway Plan/Part Payment ...
- Why does Islandermall.com need to verify my shipping address?
We request a verification of your shipping address in order for us to reduce fraud against you and us. THis is more so if your billing and shipping addresses are different. Sometimes someone may get a hold of your credit card information (from your bin for example) and ship an order to anywhere ...
- How long does it take before a refund/credit actually appears on my credit/debit card?
Normally, it takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. However, because we operate internationally, some banks take longer to process credits and this may take longer for it to appear on your ...
- Why do I have do fax an authorization with signature?
This is another fraud protection method. In instances where we believe this is necssary, we will contact the customer for an authorization. THe steps are as follows:- We will email you a sample authorisation form. You will complete it, sign it, copy the front and back of your credit card and fa ...
- How LayAway/ Part Payments work?
Islandermall.com is please to provide our customers with the option to choose layaway plan as an option for payment of goods offered on our website. This is where you can make several smal payments to your order before it is delivered.This allows you to get what you want and manage your budget. ...
- How to Sign-up and use Moneybookers Tutorial
Moneybookers is the most popular e-money service in the Europe. It's a Paypal competitor. It helps you to send and receive money from both inviduals and companies, all across the world, including all the Caribbean Countries. Moneybookers is quick, easy and secure method for cash transfers. It is ...
- Where is your store located?
At this time Islandermall.com is an online store only. This allows us to add new merchandise quickly keep our costs down and in turn bring the best for you at a low cost. We have warehouses at different locations and in some cases we bring the item direct from the manufacturer to you. For our Tr ...
- Why was my credit/debit card declined when I have the funds available?
A credit card charge can be declined due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. If the information you submitted was correct, then the reason could be that your bank or credit card company simply did not authorize us ...
- Does Islandermall.com know specifically why my credit/debit card was declined?
Sorry we don't. Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information. If no ...
- Does Islandermall.com charge sales tax?
The answer to this is YES & NO. Tax is in the final price where applicable. We are a multiseller environment. As a result, sellers are required to add taxes to their price from upfront and the item will state whether tax is included or not. In the countries we support, different tax collecti ...
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Islandermall.com LLC 
Islander eServices Ltd, TT.