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Returns
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There were 10 articles found in this category:
 How long does it take before a refund/credit actually appears on my credit/debit card?
Normally, it takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. However, because we operate internationally, some banks take longer to process credits and this may take longer for it to appear on your ...
- What steps are necessary for a customer to make a return?
Login to your Account Click "Completed Orders" in the right column. Look for the order you wish to return. Click the grey "Return Item(s)" button next to the associated order. Select the item(s) you want to return. Select a reason for the retun. Select your choice of return action. This is opti ...
- The courier company has returned my order/package. What happens now?
Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid (only if the error was ours). If you paid via bank deposit or money order you will receive a mall credit for the full amount.
- Do you offer Returns and Refunds?
Islandermall.com has a clearly defined refund policy for items sold directly by us. However, our sellers would have different policies and you should check that sellers profile for details on their page. You may return most new, unopened items sold and shipped from Islandermall.com within 30 day ...
- Is an authorization number (RMA, RA, etc.) required before customer can return product?
YES. Do not return any item without an RMA. Without an RMA, your product can be lost and thus no refund will be processed. Be sure to execute the return instructions precisely to ensure your return is processed timely.
- How long does it take to process a refund?
Refund may take 4 weeks inclusive of processing, shipping and replacement where applicable.
- How much time does the customer have to make a return?
Kindly refer the warranty terms given on the product page, in case if there is no warranty given on the product page then return will be accepted within 30 days only.
- Does Islandermall.com offer refunds, store credit, and/or exchanges?
We offer refunds, gift voucher and exchange. Depends on the warranty terms mentioned on individual product, in case if there is no information given on the product page regarding the type of warranty then exchange only will be entertained.
- Is there a restocking fee?
As a customer oriented business, we currently do not have a restocking fee.
- Who pays for the returned shipping costs?
If the return is due to Islandermall.com error, we will pay for the return.
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Islandermall.com LLC 
Islander eServices Ltd, TT.