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What steps are necessary for a customer to make a return?
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Last Updated
2nd of October, 2010
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  1. Login to your Account
  2. Click "Completed Orders" in the right column.
  3. Look for the order you wish to return.
  4. Click the grey "Return Item(s)" button next to the associated order.
  5. Select the item(s) you want to return.
  6. Select a reason for the retun.
  7. Select your choice of return action. This is optional.
  8. Enter any return comments, appreciated.
  9. Click "Submit Return Request"
  10. Our support team/store will receive the official request and attempt to resolve the issue over the phone or thru Email.
  11. If the issue remains then the customer will be advised to package and return the product back safely thru a good courier service with relevant instructions.
  12. Our team will check the product and try to get it repaired on the spot, in case if problem still exists then we keep the product to send it to the supplier only within the first 30 days. Outside of the thirty day period, you may be required to send it directly to the manufacturer. Please review the warranty for each item when purchasing.
  13. We get the product repaired and send it back to the customer at our cost.
  14. If we are unable to get the product repaired then we shall send the new product or refund you via your payment method or via credit.

NOTE: There are several stores on Islandermall.com. Each store has its own return policy. It is in your best interest to identify each store’s return policy. It is an Islandermall.com requirement that each vendor publishes a return policy. Items purchased/shipped from stores (not Islandermall.com) are to be returned in accordance with that store’s return policy. If you are unhappy with their support, please contact us and we will follow-up with that store. It is our business to serve you and ensure your 100% satisfaction.
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