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 Can I change my order after it has been submitted? [Article]
Unfortunately you cannot. You will have to cancel the order before 4PM EST and resubmit another order. If credit card has been charged, you will be refunded for the cancelled order.
- How can I pay for my items? [Article]
DETAILS AND INSTRUCTIONS AVAILABLE AT CHECKOUT. YOU CAN PAY SECURELY WITH/BY:-
- How LayAway/ Part Payments work? [Article]
Islandermall.com is please to provide our customers with the option to choose layaway plan as an option for payment of goods offered on our website. This is where you can make several smal payments
- What steps are necessary for a customer to make a return? [Article]
Login to your Account
Click "Completed Orders" in the right column.
Look for the order you wish to return.
Click the grey "Return I
- What does the different order status mean? [Article]
The table below shows what the various order status means.
Order Status
Desc
- How do I get my items I order? [Article]
Islandermall.com can ship to virtually anywhere in the world. Note that there are restrictions on some products, and some products cannot be shipped to all interna
- Do I have to pay taxes when my order arrive? [Article]
Payment of import taxes is only required when you purchase an item from a store/seller outside of your home country or the seller says so otherwise in the product description. To
- How to Shop Online at Islandermall.com? [Article]
Shopping at Islandermall.com is as easy as 1 - 2 - 3 - 4. Follow the steps below:-
- What if I don't want to send my payment information over the Internet? [Article]
If you don't want to send your credit or debit card number over the Internet, during the checkout stage you can choose Bank Deposit or International Wire. We are working on settin
- Why do you charge small amounts to my credit card? [Article]
...e fraud. If at anytime, we require validation of your credit card, or our risk department flags the order we will perform the following steps:-
We will co
- Do I need a skybox to purchase online at Islandermall.com? [Article]
A skybox is not required to shop here. Most, if not all, our sellers and Islandermall.com ship directly to your home address. If you receive a message from the system "
- Why does Islandermall.com need to verify my shipping address? [Article]
We request a verification of your shipping address in order for us to reduce fraud against you and us. THis is more so if your billing and shipping addresses are different. Sometimes someone
- Why was my credit/debit card declined when I have the funds available? [Article]
A credit card charge can be declined due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. If the information you submitted was corr...
- Does Islandermall.com know specifically why my credit/debit card was declined? [Article]
Sorry we don't. Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration da
- Why do I have do fax an authorization with signature? [Article]
This is another fraud protection method. In instances where we believe this is necssary, we will contact the customer for an authorization. THe steps are as follows:-
We will email
- The courier company has returned my order/package. What happens now? [Article]
...hipping costs you may have paid (only if the error was ours). If you paid via bank deposit or money order you
- Does Islandermall.com sell or release my information? [Article]
Absolutely not. We value and respect your privacy. We will not under any circumstances sell or release your information to anyone. We are not even going to adhere to any requests by yo
- Can I request that a cancelled or declined order be processed? [Article]
Unfortunatly no. You will have to resubmit the order.
- I didn't receive a confirmation page. What to do? [Article]
If you didn't see an order confirmation page even though you clicked the submit order button, there is a high probability that your order was received. This happens when communication back to your PC ...
- How will I keep track of my order's progress after placing an order? [Article]
... Islandermall.com, will keep you informed of your order status via e-mail. Once the status of your o... status via e-mail. Once the status of your order changes, you will receive an email. Additionally, ...
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Islander eServices Ltd, TT.