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There were 12 articles found for your query:
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 What steps are necessary for a customer to make a return? [Article]
...in to your Account
Click "Completed Orders" in the right column.
Look for the order you wish to return.
Click the grey "Return I
- What does the different order status mean? [Article]
The table below shows what the various order status means.
Order Status
Desc
- Where can I find more information on the stores/sellers? [Article]
...ormation about themselves. It is also a requirement that contact information, store information and return information be provided b
- Do you offer Returns and Refunds? [Article]
Islandermall.com has a clearly defined refund policy for items sold directly by us. However, our sellers would have different policies and you should check that sellers profile for details on their pa...
- Is an authorization number (RMA, RA, etc.) required before customer can return p... [Article]
YES. Do not return any item without an RMA. Without an RMA, your product can be lost and thus no refund will be processed. Be sure to execute the return instructions precisely to ensure y
- How much time does the customer have to make a return? [Article]
...nty terms given on the product page, in case if there is no warranty given on the product page then return will be accepted within 30 days only.
- Who pays for the returned shipping costs? [Article]
If the return is due to Islandermall.com error, we will pay for the return.
- How long does it take before a refund/credit actually appears on my credit/debit... [Article]
Normally, it takes us approximately three business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. However, because we operate internati
- The courier company has returned my order/package. What happens now? [Article]
Once we receive the package, we'll credit your credit card back in full, including any shipping costs you may have paid (only if the error was ours). If you paid via bank deposit or money order you
- How long does it take to process a refund? [Article]
Refund may take 4 weeks inclusive of processing, shipping and replacement where applicable.
- Does Islandermall.com offer refunds, store credit, and/or exchanges? [Article]
We offer refunds, gift voucher and exchange. Depends on the warranty terms mentioned on individual product, in case if there is no information given on the product page regarding the type of warrant
- Is there a restocking fee? [Article]
As a customer oriented business, we currently do not have a restocking fee.
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Islandermall.com LLC 
Islander eServices Ltd, TT.